Get in Touch With Us
Got a question about one of our casino reviews, spotted something that needs fixing, or just want to tell us what we got right or wrong? This page covers how to reach the Casino Sites team and what you can expect once you do.
The Best Way to Reach Us
Email is the most reliable channel for getting in touch. Write to us at [email protected] and a real member of our editorial team will read your message — we don't rely on automated replies to stand in for an actual answer.
A short line about what your message concerns helps us route it to the right person and reply faster. Whether it's about a specific offer, a bonus term you found confusing, or a general question about how we cover the online casino industry, just say so up front.
What We Can Help With
- Review accuracy — Casino bonuses, wagering requirements, and licensing details change. If something on quailhaus.com looks out of date compared to what a casino currently advertises, tell us and we'll check it.
- General questions about online casinos — If you're trying to understand how RTP works, why withdrawal times vary between casinos, or what a wagering requirement actually means, our team can point you to the right pages or explain further.
- Site feedback and suggestions — Ideas for topics we should cover, casinos you'd like reviewed, or feedback on how a page reads are all genuinely useful to us.
- Editorial and partnership enquiries — If you represent a licensed operator or a relevant business and want to discuss coverage, introduce yourself and explain what you have in mind.
- Concerns about gambling harm — If you or someone you know is struggling with gambling, say so in your message. We can point you toward responsible gambling tools and support services, and this is never something we treat lightly.
What We Cannot Do For You
We are an independent comparison and review site, not a casino operator or a payment processor. That means we cannot access your casino account, process a deposit or withdrawal on your behalf, or resolve a dispute over a specific bet or bonus. Those matters need to go directly to the casino's own support team — usually available through live chat or email listed on their site.
Likewise, we don't offer legal advice on gambling regulations in your state. If you need clarity on whether real-money online casino play is permitted where you live, your state gaming regulator is the authoritative source, not a review site.
How We Handle Your Message
Every email is read by a person, not sorted by an algorithm and forgotten. We aim to respond within two working days, though enquiries that involve fact-checking a bonus term or licensing detail may take a little longer while we confirm it properly. If your question touches on something we've written — for example around non-GamStop casino coverage — we'll check the specific claim before replying rather than giving a generic answer.
Responsible Gambling Support
If gambling has stopped being enjoyable, is affecting your finances, or you're worried about your own play or someone else's, please reach out — either to us so we can point you in the right direction, or directly to a support service. National organizations such as the National Council on Problem Gambling operate a confidential helpline (1-800-GAMBLER) available across the US, and most licensed casinos offer self-exclusion tools, deposit limits, and cooling-off periods directly within your account settings. Using these tools is not a failure — it's part of playing responsibly.
Before You Write In
A few quick checks can sometimes save you a round trip:
- Bonus terms, wagering requirements, and expiry dates are usually listed on the casino's own promotions page — worth a quick look if your question is about a specific offer's fine print.
- Withdrawal delays are often tied to identity verification (KYC) — check whether the casino has asked you to submit ID documents before assuming something has gone wrong.
- If you're comparing offers across casinos, our rankings reflect editorial assessment at the time of review; current promotions on a casino's own site always take precedence over what's listed here.
Thank you for taking the time to reach out. Whether it's a correction, a question, or feedback on what we've published, we read it and we follow up.